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Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Other items that cannot be returned:
* Gift cards

To make a return, you must present us with a receipt or proof of purchase.

* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a refund will be applied to your bank account via bank transfer, within 45 days, after having provided us with a RIB containing all the information necessary for the smooth running of the refund.

Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at Artcustomgbb@outlook.fr

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.

Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to Artcustomgbb@outlook.fr and send us your article to: Art'CustomGBB – 6 rue de la Malle Poste – 54530 Pagny sur Moselle

Shipping
To return a product, you must send it by post to: Art'CustomGBB – 6 rue de la Malle Poste – 54530 Pagny sur Moselle

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance.
We do not guarantee that we will receive the item you return to us.